Shipping and Returns

Wattle&Loop offer hassle free returns. No questions asked.

We do our very best to photograph the products accurately, however please be aware that colours may vary slightly on different computer screens.

Please also be aware that the fabrics within these handmade kits are individually selected for each kit and will vary slightly from kit to kit. These fabrics are often, by nature, very delicate and deliberately ‘aged’ looking due to the unique vintage and reclaimed fabrics selected for each individual kit. These ‘imperfections’ are deliberate and are what create the charm and uniqueness of each artwork and should not be considered defects in the fabrics/textiles, on the contrary – they add to its handmade beauty.

Wattle&Loop ships WORLDWIDE and aim to dispatch parcels within 1 business day. Wattle&Loop always retain proof of postage and send a confirmation email once parcel has been sent. If Shipping is ever cheaper than what has been charged we will refund the excess.

Kits are flat packed and are posted in a sturdy envelope.

Australian Customers:  All parcels are sent via Australia Post in a sturdy envelope. Select between Free Regular Post (No Tracking), Tracked Package or Express Post including tracking. Shipping costs calculated at Checkout.

International Customers:  We offer 2 shipping options for international customers:

FREE STANDARD Air – with TRACKING.
EXPRESS Air – with TRACKING.

Please note: Due to Covid-19 Australia Post have supplied us with the following country specific information…

United Kingdom
3 April 2020

There are flight disruptions and cancellations impacting all inbound and outbound items to United Kingdom.

We expect delays to United Kingdom of up to 2 weeks due to flight cancellations and government restrictions because of COVID-19.

Express items will be given priority over Standard items during this time.

United States of America
3 April 2020

There are flight disruptions and cancellations impacting all inbound and outbound items to USA.

We expect delays to USA of up to 2 -3 weeks due to flight cancellations and government restrictions because of COVID-19.

Express items will be given priority over Standard items during this time.

Canada
3 April 2020

Please be advised that we are experiencing international delivery delays into Canada of up to 4-6 weeks due to limited flights and government restrictions.

Express items will be given priority over Standard items during this time.

Customs and import taxes

Buyers are responsible for any customs charges and national or local import taxes that may apply. Wattle&Loop are not responsible for delays due to customs.